Privacy Policy

Last updated: September 18, 2026

1. Scope

This policy describes the current LOVELIQ service and the information used to provide accounts, profiles, matching, messaging, voice/video calls, safety, security, subscriptions and support.

2. Information we collect

• Account data: username, display name, email address, email-verification status, date of birth, password hash, policy-acceptance timestamps, preferences and authentication/session information.
• Profile data: city, age derived from date of birth, gender, who you are interested in meeting, relationship goal, bio, profile prompts, interests, optional profile photos and photo captions.
• Dating interaction data: likes, mutual matches, blocked accounts, archived matches, notification-mute settings, reports and read/typing state used to operate conversations.
• Messages and calls: server-stored match messages encrypted at rest with XOR Shield v1, message edit/delete state, encrypted-at-rest call signaling, call history, call preferences and network metadata required to route voice/video calls.
• Insights: privacy-conscious aggregate profile-view, like and match counts. LOVELIQ does not show members the identities of profile viewers.
• Subscriptions: plan, entitlement status, Stripe customer/subscription references, cancellation-at-period-end state and billing email needed to match a paid subscription to a verified LOVELIQ account.
• Technical data: IP address, timestamps, session/security records, rate-limit events and audit logs.

3. Sensitive information

Dating data can reveal or suggest highly sensitive information, including sexual orientation, relationships, sex life, beliefs, health or other personal characteristics. Share only information you are comfortable using on a dating service.

4. Why we use information

LOVELIQ uses information to create and secure accounts, enforce 18+ eligibility, operate discovery, likes, matches, messages and calls, provide optional notifications and paid features, prevent abuse, investigate reports, troubleshoot the service and administer accounts.

5. Photos and location

LOVELIQ accepts optional profile photos. Uploaded images are validated, resized and re-encoded to WebP; embedded EXIF/GPS metadata is not retained in the served image. The service uses city-level profile information and does not provide precise or live location, contact syncing, government-ID verification, health/STI fields or behavioural advertising profiles.

6. Messages, calls and notifications

Text messages are server-stored and encrypted at rest with XOR Shield v1, but are not end-to-end encrypted. Voice/video calls use encrypted WebRTC media through a TURN-only relay so matched users do not receive each other's public IP address. XORVANIQ relay infrastructure necessarily processes network metadata needed to route a call. Desktop message/call notifications require browser permission; message text is included in a notification only if the member explicitly enables previews.

7. Consent and controls

Registration requires 18+ confirmation and acceptance of the Privacy Policy and Terms. Members can edit profile fields, pause discovery, block/report accounts, mute conversation alerts, archive matches, manage call preferences and turn notification previews on or off.

8. Storage and security

Account and application data are stored server-side outside the public web root with restricted permissions. Passwords use one-way password hashing. The service uses secure session cookies, CSRF protection, request throttling, email verification and single-use expiring recovery tokens. Profile photos are stored outside the public web root and served only through authenticated application routes.

9. Service providers and billing

LOVELIQ uses OVHcloud infrastructure for application, relay and mail services, Cloudflare authoritative DNS, and Stripe for paid subscription checkout and billing. Your email provider processes activation and password-reset messages sent to you. Processing locations depend on the relevant provider and service; no claim is made that every provider processes data exclusively in Canada.

10. Retention and deletion

Members can export or delete their account through account controls. Active account deletion removes the account profile, profile photos, likes, messages, call state/history, read/typing state and the deleted username from profile-view insight records. Related safety records may be pseudonymized or retained where reasonably needed for abuse prevention, security or legal obligations. Encrypted backup copies may persist temporarily under the backup-retention cycle before expiring.

11. Access and export

Account controls provide JSON export and, where available, a ZIP export containing the member's uploaded photos. Insight exports contain aggregate counts rather than the identities of people who viewed a profile. Subject to applicable law and reasonable identity verification, members may also request access to or correction of personal information at privacy@xorvaniq.ca.

12. Paid subscriptions

Deleting a LOVELIQ account does not itself cancel a Stripe subscription. Until self-service Stripe subscription management is enabled, members who want to change or cancel a paid plan should contact billing@xorvaniq.ca. Subscription status may remain in billing records for financial, fraud-prevention and legal-accounting purposes.

13. Breaches

Xorvaniq Solutions will assess privacy/security incidents under applicable Canadian law and will make required reports or notifications where applicable.

14. Marketing and advertising

Creating a dating account is not blanket consent to commercial marketing. LOVELIQ does not sell personal information to advertisers and does not include third-party behavioural advertising.